Frequently Asked Questions

  • No. We provide all products, materials and equipment, including eco conscious and non toxic products where possible.

  • Absolutely. You can modify or cancel your booking up to 24 hours before the service via SMS or email. Cancellations made less than 24 hours in advance will incur a 50% cancellation fee.

  • Yes. All staff undergo extensive background checks and are covered by public liability insurance.

  • You can expect to find us in most of Brisbane’s north, including Ashgrove, Bardon, Stafford, Chermside, Ferny Hills, Bridgeman Downs, Ascot, Hamilton, Clayfield and all surrounding suburbs.

  • You will receive an invoice via SMS that is expected to be paid within 24 hours of receiving. Payments may be made through a secure, online payment platform, or direct transfer.

  • Yes. All members of staff have extensive experience in the industry, and undergo specific training and shadowing, to ensure they meet Kept standards.

  • Office hours are Mon-Sat 8am-5pm. Some services may take place outside of these hours, if an early start or late finish is required.

  • Yes, our team are comfortable working around animals. We may ask that pets be secured if they interrupt the service.

  • No. The same dedicated individual will complete your service each time. A replacement may only be sent in the case of illness or absence, when our team takes a well deserved break.

  • No. We quote per job, based on several factors such as home size, how well the home is maintained and specific tasks required.